End to End Solutions for your ATM & POS network
We can help you integrate the latest ATM NDC and DDC protocol Applications in Multi-Vendor environments and develop additional Value Added Services on the ATM. A unique design and flow for customer interactions can also be created. Built on the XFS standard, it provides everything needed for functional and robust Multi-Vendor applications for ATMs.
ATM technologies for monitoring and management are designed as software solutions to offer automated update services and remote diagnostics. The offered software solutions are hardware-independent, which allows them to run on various hardware platforms from various ATM vendors. This is essential in cases where a large financial institution needs to create a single self-service monitoring network.
With our help desk, we can assist our customers for everyday tasks in ATM cash replenishment. First-line maintenance is provided over the phone. Our customer support services provide ATM Operator Trainings to improve the customer experience when dealing with each individual machine onsite. Together, these steps secure an even quicker response and notably limit the ATM’s downtime.
ATM management, as a whole, is a huge task comprising a diverse set of activities that demand thorough scrutiny, a great deal of effort and a significant amount of time. As such, outsourcing the action is a cost-saving solution. Providing ATM services forces a company to organize and allocate focus on many supplementary functions such as EMV, PCI security standards, Windows 7 migration, software integration etc. We offer the ability to outsource all these processes, leaving the company in question with much more freedom to pursue other opportunities.
From ATM cassettes, paper rolls, print heads to uninterrupted power supplies and batteries for Diebold Nixdorf, NCR and former Wincor Nixdorf & Diebold machines, we can offer upgrades for your ATM fleet providing additional functionality, security and regulatory compliance while maintaining a user-friendly environment.
Our First Line Maintenance services take care of every service issue that does not require a tool or a part for its resolution. We have set up the best possible levels of service for the market with a guaranteed fast response time to any ATM that is down. Our Second Line Maintenance service consists of hardware repair, parts replacement and preventive maintenance for ATM machines manufactured by all major vendors, including everything necessary to keep the ATMs in good operating condition.